Production server down

Incident Report for Penn State Better Kid Care

Postmortem

It appears that something interrupted network traffic to several hosts and load balancers at Penn State virtual hosting for about 30 minutes this morning. Some, but not all hosts were affected. Penn State seems to have resolved this issue without intervention on our part.

Posted Apr 12, 2019 - 06:38 EDT

Resolved

This incident has been resolved by Penn State's virtual hosting provider.

Posted Apr 12, 2019 - 06:36 EDT

Update

The production server is back up.

Posted Apr 12, 2019 - 06:35 EDT

Investigating

The main production server is currently not responsive.

Posted Apr 12, 2019 - 06:05 EDT

This incident affected: Courses, Payment, Email notifications, and Forums.